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Data Warehousing Demystified: Your Guide From Basics to Breakthroughs

Table of contents 

Understanding the Basics

What is a Data Warehouse?

The Business Imperative of Data Warehousing

The Technical Role of Data Warehousing

Understanding the Differences: Databases, Data Warehouses, and Analytics Databases

The Human Side of Data: Key User Personas and Their Pain Points

Data Warehouse Use Cases For Modern Organizations

6 Common Business Use Cases

9 Technical Use Cases

Understanding the Basics

Welcome to data warehousing 101. For those of you who remember when “cloud” only meant rain and “big data” was just a database that ate too much, buckle up—we’ve come a long way. Here’s an overview:

What is a Data Warehouse?

Data warehouses are large storage systems where data from various sources is collected, integrated, and stored for later analysis. Data warehouses are typically used in business intelligence (BI) and reporting scenarios where you need to analyze large amounts of historical and real-time data. They can be deployed on-premises, on a cloud (private or public), or in a hybrid manner.

Think of a data warehouse as the Swiss Army knife of the data world – it’s got everything you need, but unlike that dusty tool in your drawer, you’ll actually use it every day!

Prominent examples include Actian Data Platform, Amazon Redshift, Google BigQuery, Snowflake, Microsoft Azure Synapse Analytics, and IBM Db2 Warehouse, among others.

Proper data consolidation, integration, and seamless connectivity with BI tools are crucial for a data strategy and visibility into the business. A data warehouse without this holistic view provides an incomplete narrative, limiting the potential insights that can be drawn from the data.

“Proper data consolidation, integration, and seamless connectivity with BI tools are crucial aspects of a data strategy. A data warehouse without this holistic view provides an incomplete narrative, limiting the potential insights that can be drawn from the data.”

The Business Imperative of Data Warehousing

Data warehouses are instrumental in enabling organizations to make informed decisions quickly and efficiently. The primary value of a data warehouse lies in its ability to facilitate a comprehensive view of an organization’s data landscape, supporting strategic business functions such as real-time decision-making, customer behavior analysis, and long-term planning.

But why is a data warehouse so crucial for modern businesses? Let’s dive in.

A data warehouse is a strategic layer that is essential for any organization looking to maintain competitiveness in a data-driven world. The ability to act quickly on analyzed data translates to improved operational efficiencies, better customer relationships, and enhanced profitability.

The Technical Role of Data Warehousing

The primary function of a data warehouse is to facilitate analytics, not to perform analytics itself. The BI team configures the data warehouse to align with its analytical needs. Essentially, a data warehouse acts as a structured repository, comprising tables of rows and columns of carefully curated and frequently updated data assets. These assets feed BI applications that drive analytics.

“The primary function of a data warehouse is to facilitate analytics, not to perform analytics itself.”

Achieving the business imperatives of data warehousing relies heavily on these four key technical capabilities:

1. Real-Time Data Processing: This is critical for applications that require immediate action, such as fraud detection systems, real-time customer interaction management, and dynamic pricing strategies. Real-time data processing in a data warehouse is like a barista making your coffee to order–it happens right when you need it, tailored to your specific requirements.

2. Scalability and Performance: Modern data warehouses must handle large datasets and support complex queries efficiently. This capability is particularly vital in industries such as retail, finance, and telecommunications, where the ability to scale according to demand is necessary for maintaining operational efficiency and customer satisfaction.

3. Data Quality and Accessibility: The quality of insights directly correlates with the quality of data ingested and stored in the data warehouse. Ensuring data is accurate, clean, and easily accessible is paramount for effective analysis and reporting. Therefore, it’s crucial to consider the entire data chain when crafting a data strategy, rather than viewing the warehouse in isolation.

4. Advanced Capabilities: Modern data warehouses are evolving to meet new challenges and opportunities:

      • Data virtualization: Allowing queries across multiple data sources without physical data movement.
      • Integration with data lakes: Enabling analysis of both structured and unstructured data.
      • In-warehouse machine learning: Supporting the entire ML lifecycle, from model training to deployment, directly within the warehouse environment.

“In the world of data warehousing, scalability isn’t just about handling more data—it’s about adapting to the ever-changing landscape of business needs.”

Understanding the Differences: Databases, Data Warehouses, and Analytics Databases

Databases, data warehouses, and analytics databases serve distinct purposes in the realm of data management, with each optimized for specific use cases and functionalities.

A database is a software system designed to efficiently store, manage, and retrieve structured data. It is optimized for Online Transaction Processing (OLTP), excelling at handling numerous small, discrete transactions that support day-to-day operations. Examples include MySQL, PostgreSQL, and MongoDB. While databases are adept at storing and retrieving data, they are not specifically designed for complex analytical querying and reporting.

Data warehouses, on the other hand, are specialized databases designed to store and manage large volumes of structured, historical data from multiple sources. They are optimized for analytical processing, supporting complex queries, aggregations, and reporting. Data warehouses are designed for Online Analytical Processing (OLAP), using techniques like dimensional modeling and star schemas to facilitate complex queries across large datasets. Data warehouses transform and integrate data from various operational systems into a unified, consistent format for analysis. Examples include Actian Data Platform, Amazon Redshift, Snowflake, and Google BigQuery.

Analytics databases, also known as analytical databases, are a subset of databases optimized specifically for analytical processing. They offer advanced features and capabilities for querying and analyzing large datasets, making them well-suited for business intelligence, data mining, and decision support. Analytics databases bridge the gap between traditional databases and data warehouses, offering features like columnar storage to accelerate analytical queries while maintaining some transactional capabilities. Examples include Actian Vector, Exasol, and Vertica. While analytics databases share similarities with traditional databases, they are specialized for analytical workloads and may incorporate features commonly associated with data warehouses, such as columnar storage and parallel processing.

“In the data management spectrum, databases, data warehouses, and analytics databases each play distinct roles. While all data warehouses are databases, not all databases are data warehouses. Data warehouses are specifically tailored for analytical use cases. Analytics databases bridge the gap, but aren’t necessarily full-fledged data warehouses, which often encompass additional components and functionalities beyond pure analytical processing.”

The Human Side of Data: Key User Personas and Their Pain Points

Welcome to Data Warehouse Personalities 101. No Myers-Briggs here—just SQL, Python, and a dash of data-induced delirium. Let’s see who’s who in this digital zoo.

Note: While these roles are presented distinctly, in practice they often overlap or merge, especially in organizations of varying sizes and across different industries. The following personas are illustrative, designed to highlight the diverse perspectives and challenges related to data warehousing across common roles.

  1. DBAs are responsible for the technical maintenance, security, performance, and reliability of data warehouses. “As a DBA, I need to ensure our data warehouse operates efficiently and securely, with minimal downtime, so that it consistently supports high-volume data transactions and accessibility for authorized users.”
  2. Data analysts specialize in processing and analyzing data to extract insights, supporting decision-making and strategic planning. “As a data analyst, I need robust data extraction and query capabilities from our data warehouse, so I can analyze large datasets accurately and swiftly to provide timely insights to our decision-makers.”
  3. BI analysts focus on creating visualizations, reports, and dashboards from data to directly support business intelligence activities. “As a BI analyst, I need a data warehouse that integrates seamlessly with BI tools to facilitate real-time reporting and actionable business insights.”
  4. Data engineers manage the technical infrastructure and architecture that supports the flow of data into and out of the data warehouse. “As a data engineer, I need to build and maintain a scalable and efficient pipeline that ensures clean, well-structured data is consistently available for analysis and reporting.”
  5. Data scientists use advanced analytics techniques, such as machine learning and predictive modeling, to create algorithms that predict future trends and behaviors. “As a data scientist, I need the data warehouse to handle complex data workloads and provide the computational power necessary to develop, train, and deploy sophisticated models.”
  6. Compliance officers ensure that data management practices comply with regulatory requirements and company policies. “As a compliance officer, I need the data warehouse to enforce data governance practices that secure sensitive information and maintain audit trails for compliance reporting.”
  7. IT managers oversee the IT infrastructure and ensure that technological resources meet the strategic needs of the organization. “As an IT manager, I need a data warehouse that can scale resources efficiently to meet fluctuating demands without overspending on infrastructure.”
  8. Risk managers focus on identifying, managing, and mitigating risks related to data security and operational continuity. “As a risk manager, I need robust disaster recovery capabilities in the data warehouse to protect critical data and ensure it is recoverable in the event of a disaster.”

Data Warehouse Use Cases For Modern Organizations

In this section, we’ll feature common use cases for both the business and IT sides of the organization.

6 Common Business Use Cases

This section highlights how data warehouses directly support critical business objectives and strategies.

1. Supply Chain and Inventory Management: Enhances supply chain visibility and inventory control by analyzing procurement, storage, and distribution data. Think of it as giving your supply chain a pair of X-ray glasses—suddenly, you can see through all the noise and spot exactly where that missing shipment of left-handed widgets went.

Examples:

        • Retail: Optimizing stock levels and reorder points based on sales forecasts and seasonal trends to minimize stockouts and overstock situations.
        • Manufacturing: Tracking component supplies and production schedules to ensure timely order fulfillment and reduce manufacturing delays.
        • Pharmaceuticals: Ensuring drug safety and availability by monitoring supply chains for potential disruptions and managing inventory efficiently.

2. Customer 360 Analytics: Enables a comprehensive view of customer interactions across multiple touchpoints, providing insights into customer behavior, preferences, and loyalty.

Examples:

        • Retail: Analyzing purchase history, online and in-store interactions, and customer service records to tailor marketing strategies and enhance customer experience (CX).
        • Banking: Integrating data from branches, online banking, and mobile apps to create personalized banking services and improve customer retention.
        • Telecommunications: Leveraging usage data, service interaction history, and customer feedback to optimize service offerings and improve customer satisfaction.

3. Operational Efficiency: Improves the efficiency of operations by analyzing workflows, resource allocations, and production outputs to identify bottlenecks and optimize processes. It’s the business equivalent of finding the perfect traffic route to work—except instead of avoiding road construction, you’re sidestepping inefficiencies and roadblocks to productivity.

Examples:

        • Manufacturing: Monitoring production lines and supply chain data to reduce downtime and improve production rates.
        • Healthcare: Streamlining patient flow from registration to discharge to enhance patient care and optimize resource utilization.
        • Logistics: Analyzing route efficiency and warehouse operations to reduce delivery times and lower operational costs.

4. Financial Performance Analysis: Offers insights into financial health through revenue, expense, and profitability analysis, helping companies make informed financial decisions.

Examples:

        • Finance: Tracking and analyzing investment performance across different portfolios to adjust strategies according to market conditions.
        • Real Estate: Evaluating property investment returns and operating costs to guide future investments and development strategies.
        • Retail: Assessing the profitability of different store locations and product lines to optimize inventory and pricing strategies.

5. Risk Management and Compliance: Helps organizations manage risk and ensure compliance with regulations by analyzing transaction data and audit trails. It’s like having a super-powered compliance officer who can spot a regulatory red flag faster than you can say “GDPR.”

Examples:

        • Banking: Detecting patterns indicative of fraudulent activity and ensuring compliance with anti-money laundering laws.
        • Healthcare: Monitoring for compliance with healthcare standards and regulations, such as HIPAA, by analyzing patient data handling and privacy measures.
        • Energy: Assessing and managing risks related to energy production and distribution, including compliance with environmental and safety regulations.

6. Market and Sales Analysis: Analyzes market trends and sales data to inform strategic decisions about product development, marketing, and sales strategies.

Examples:

        • eCommerce: Tracking online customer behavior and sales trends to adjust marketing campaigns and product offerings in real time.
        • Automotive: Analyzing regional sales data and customer preferences to inform marketing efforts and align production with demand.
        • Entertainment: Evaluating the performance of media content across different platforms to guide future production and marketing investments.

These use cases demonstrate how data warehouses have become the backbone of data-driven decision making for organizations. They’ve evolved from mere data repositories into critical business tools.

In an era where data is often called “the new oil,” data warehouses serve as the refineries, turning that raw resource into high-octane business fuel. The real power of data warehouses lies in their ability to transform vast amounts of data into actionable insights, driving strategic decisions across all levels of an organization.

9 Technical Use Cases

Ever wonder how boardroom strategies transform into digital reality? This section pulls back the curtain on the technical wizardry of data warehousing. We’ll explore nine use cases that showcase how data warehouse technologies turn business visions into actionable insights and competitive advantages. From powering machine learning models to ensuring regulatory compliance, let’s dive into the engine room of modern data-driven decision making.

1. Data Science and Machine Learning: Data warehouses can store and process large datasets used for machine learning models and statistical analysis, providing the computational power needed for data scientists to train and deploy models.

Key features:

        1. Built-in support for machine learning algorithms and libraries (like TensorFlow).
        2. High-performance data processing capabilities for handling large datasets (like Apache Spark).
        3. Tools for deploying and monitoring machine learning models (like MLflow).

2. Data as a Service (DaaS): Companies can use cloud data warehouses to offer cleaned and curated data to external clients or internal departments, supporting various use cases across industries.

Key features:

        1. Robust data integration and transformation capabilities that ensure data accuracy and usability (using tools like Actian DataConnect, Actian Data Platform for data integration, and Talend).
        2. Multi-tenancy and secure data isolation to manage data access (features like those in Amazon Redshift).
        3. APIs for seamless data access and integration with other applications (such as RESTful APIs).
        4. Built-in data sharing tools (features like those in Snowflake).

3. Regulatory Compliance and Reporting: Many organizations use cloud data warehouses to meet compliance requirements by storing and managing access to sensitive data in a secure, auditable manner. It’s like having a digital paper trail that would make even the most meticulous auditor smile. No more drowning in file cabinets!

Key features:

        1. Encryption of data at rest and in transit (technologies like AES encryption).
        2. Comprehensive audit trails and role-based access control (features like those available in Oracle Autonomous Data Warehouse).
        3. Adherence to global compliance standards like GDPR and HIPAA (using compliance frameworks such as those provided by Microsoft Azure).

4. Administration and Observability: Facilitates the management of data warehouse platforms and enhances visibility into system operations and performance. Consider it your data warehouse’s health monitor—keeping tabs on its vital signs so you can diagnose issues before they become critical.

Key features:

        1. A platform observability dashboard to monitor and manage resources, performance, and costs (as seen in Actian Data Platform, or Google Cloud’s operations suite).
        2. Comprehensive user access controls to ensure data security and appropriate access (features seen in Microsoft SQL Server).
        3. Real-time monitoring dashboards for live tracking of system performance (like Grafana).
        4. Log aggregation and analysis tools to streamline troubleshooting and maintenance (implemented with tools like ELK Stack).

5. Seasonal Demand Scaling: The ability to scale resources up or down based on demand makes cloud data warehouses ideal for industries with seasonal fluctuations, allowing them to handle peak data loads without permanent investments in hardware. It’s like having a magical warehouse that expands during the holiday rush and shrinks during the slow season. No more paying for empty shelf space!

Key features:

        1. Semi-automatic or fully automatic resource allocation for handling variable workloads (like Actian Data Platform’s scaling and Schedules feature, or Google BigQuery’s automatic scaling).
        2. Cloud-based scalability options that provide elasticity and cost efficiency (as seen in AWS Redshift).
        3. Distributed architecture that allows horizontal scaling (such as Apache Hadoop).

6. Enhanced Performance and Lower Costs: Modern data warehouses are engineered to provide superior performance in data processing and analytics, while simultaneously reducing the costs associated with data management and operations. Imagine a race car that not only goes faster but also uses less fuel. That’s what we’re talking about here—speed and efficiency in perfect harmony.

Key features:

        1. Advanced query optimizers that adjust query execution strategies based on data size and complexity (like Oracle’s Query Optimizer).
        2. In-memory processing to accelerate data access and analysis (such as SAP HANA).
        3. Caching mechanisms to reduce load times for frequently accessed data (implemented in systems like Redis).
        4. Data compression mechanisms to reduce the storage footprint of data, which not only saves on storage costs but also improves query performance by minimizing the amount of data that needs to be read from disk (like the advanced compression techniques in Amazon Redshift).

7. Disaster Recovery: Cloud data warehouses often feature built-in redundancy and backup capabilities, ensuring data is secure and recoverable in the event of a disaster. Think of it as your data’s insurance policy—when disaster strikes, you’re not left empty-handed.

Key features:

        1. Redundancy and data replication across geographically dispersed data centers (like those offered by IBM Db2 Warehouse).
        2. Automated backup processes and quick data restoration capabilities (like the features in Snowflake).
        3. High availability configurations to minimize downtime (such as VMware’s HA solutions).

Note: The following use cases are typically driven by separate solutions, but are core to an organization’s warehousing strategy.

8. (Depends on) Data Consolidation and Integration: By consolidating data from diverse sources like CRM and ERP systems into a unified repository, data warehouses facilitate a comprehensive view of business operations, enhancing analysis and strategic planning.

Key features:

          1. ETL and ELT capabilities to process and integrate diverse data (using platforms like Actian Data Platform or Informatica).
          2. Support for multiple data formats and sources, enhancing data accessibility (capabilities seen in Actian Data Platform or SAP Data Warehouse Cloud).
          3. Data quality tools that clean and validate data (like tools provided by Dataiku).

9. (Facilitates) Business Intelligence: Data warehouses support complex data queries and are integral in generating insightful reports and dashboards, which are crucial for making informed business decisions. Consider this the grand finale where all your data prep work pays off—transforming raw numbers into visual stories that even the most data-phobic executive can understand.

Key features:

          1. Integration with leading BI tools for real-time analytics and reporting (like Tableau).
          2. Data visualization tools and dashboard capabilities to present actionable insights (such as those in Snowflake and Power BI).
          3. Advanced query optimization for fast and efficient data retrieval (using technologies like SQL Server Analysis Services).

The technical capabilities we’ve discussed showcase how modern data warehouses are breaking down silos and bridging gaps across organizations. They’re not just tech tools; they’re catalysts for business transformation. In a world where data is the new currency, a well-implemented data warehouse can be your organization’s most valuable investment.

However, as data warehouses grow in power and complexity, many organizations find themselves grappling with a new challenge: managing an increasingly intricate data ecosystem. Multiple vendors, disparate systems, and complex data pipelines can turn what should be a transformative asset into a resource-draining headache.

“In today’s data-driven world, companies need a unified solution that simplifies their data operations. Actian Data Platform offers an all-in-one approach, combining data integration, data quality, and data warehousing, eliminating the need for multiple vendors and complex data pipelines.”

This is where Actian Data Platform shines, offering an all-in-one solution that combines data integration, data quality, and data warehousing capabilities. By unifying these core data processes into a single, cohesive platform, Actian eliminates the need for multiple vendors and simplifies data operations. Organizations can now focus on what truly matters—leveraging data for strategic insights and decision-making, rather than getting bogged down in managing complex data infrastructure.

As we look to the future, the organizations that will thrive are those that can most effectively turn data into actionable insights. With solutions like Actian Data Platform, businesses can truly capitalize on their data warehouse investment, driving meaningful transformation without the traditional complexities of data management.

Experience the data platform for yourself with a custom demo.

The post Data Warehousing Demystified: Your Guide From Basics to Breakthroughs appeared first on Actian.


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Author: Fenil Dedhia

Strategies for Midsize Enterprises to Overcome Cloud Adoption Challenges

While moving to the cloud is transformative for businesses, the reality is that midsize enterprise CIOs and CDOs must consider a number of challenges associated with cloud adoption. Here are the three most pressing challenges we hear about – and how you can work to solve them.

  • Leveraging existing data infrastructure investments
  • Closing technical skills gap
  • Cloud cost visibility and control

Recommendations

  • Innovate with secure hybrid cloud solutions
  • Choose managed services that align with the technical ability of your data team
  • Maintain cost control with a more streamlined data stack

Innovate With Secure Hybrid Cloud Solutions

There is no denying that cloud is cheaper in the long run. The elimination of CapExcosts enables CIOs to allocate resources strategically, enhance financial predictability, and align IT spending with business goals. This shift toward OpEx-based models is integral to modernizing IT operations and supporting organizational growth and agility in today’s digital economy.

Data pyramid on the data cloud in 2028

But migrating all workloads to the cloud in a single step carries inherent risks including potential disruptions. Moreover, companies with strict data sovereignty requirements or regulatory obligations may need to retain certain data on-premises due to legal, security, or privacy considerations. Hybrid cloud mitigates these risks by enabling companies to migrate gradually, validate deployments, and address issues iteratively, without impacting critical business operations. It offers a pragmatic approach for midsize enterprises seeking to migrate to the cloud while leveraging their existing data infrastructure investments.

How Actian Hybrid Data Integration Can Help

The Actian Data Platform combines the benefits of on-premises infrastructure with the scalability and elasticity of the cloud for analytic workloads. Facilitating seamless integration between on-premises data sources and the cloud data warehouse, the platform enables companies to build hybrid cloud data pipelines that span both environments. This integration simplifies data movement, storage and analysis, enabling organizations to extend the lifespan of existing assets and deliver a cohesive, unified and resilient data infrastructure. To learn more read the ebook 8 Key Reasons to Consider a Hybrid Data Integration Solution

Choose Managed Services That Align With the Technical Ability of Your Data Team

Cloud brings an array of new opportunities to the table, but the cloud skills gap remains a problem. High demand means there’s fierce market competition for skilled technical workers. Midsize enterprises across industries and geos are struggling to hire and retain top talent in the areas of cloud architecture, operations, security, and governance, which in turn severely delays their cloud adoption, migration, and maturity. This carries the potential greater risk of falling behind competitors.

Data Analytics on cloud skills

Bridging this skills gap requires strategic investments in HR and Learning and Development (L&D), but the long-term solution has to go simply beyond upskilling employees. One such answer is managed services that are typically low- or no-code, thus enabling even non-IT users to automate key BI, reporting, and analytic workloads with proper oversight and accountability. Managed solutions are typically designed to handle large volumes of data and scale seamlessly as data volumes grow—perfect for midsize enterprises. They often leverage distributed processing frameworks and cloud infrastructure to ensure high performance and reliability, even with complex data pipelines.

Actian’s Low-Code Solutions

The Actian Data Platform was built for collaboration and governance midsize enterprises demand. The platform comes with more than 200 fully managed pre-built connectors to popular data sources such as databases, cloud storage, APIs, and applications. These connectors eliminate the need for manual coding to interact with different data systems, speeding up the integration process and reducing the likelihood of errors. The platform also includes built-in tools for data transformation, cleansing, and enrichment. Citizen integrators and business analysts can apply various transformations to the data as it flows through the pipeline, such as filtering, aggregating and cleansing, ensuring data quality and reliability—all without code.

Maintain Cost Control with a More Streamlined Data Stack

Midsize enterprises are rethinking their data landscape to reduce cloud modernization complexity and drive clear accountability for costs across their technology stack. This complexity arises due to various factors, including the need to refactor legacy applications, integrate with existing on-premises systems, manage hybrid cloud environments, address security and compliance requirements, and ensure minimal disruption to business operations.

Point solutions, while helpful for specific problems, can lead to increased operational overhead, reduced data quality, and potential points of failure, increasing the risk of data breaches and regulatory violations. Although the cost of entry is low, the ongoing support, maintenance, and interoperability cost of these solutions are almost always high.

Data Analytics on Top Cloud Challenges

A successful journey to cloud requires organizations to adopt a more holistic approach to data management, with a focus on leveraging data across the entire organization’s ecosystem. Data platforms can simplify data infrastructure, thus enabling organizations to migrate and modernize their data systems faster and more effectively in cloud-native environments all while reducing licensing costs and streamlining maintenance and support.

How Actian’s Unified Platform Can Help

The Actian Data Platform can unlock the full potential of the cloud and offers several advantages over multiple point solutions with its centralized and unified environment for managing all aspects of the data journey from collection through to analysis. The platform reduces the learning curve for users, enabling them to derive greater value from their data assets while reducing complexity, improving governance, and driving efficiency and cost savings.

Getting Started

The best way for data teams to get started is with a free trial of the Actian Data Platform. From there, you can load your own data and explore what’s possible within the platform. Alternatively, book a demo to see how Actian can accelerate your journey to the cloud in a governed, scalable, and price-performant way.

The post Strategies for Midsize Enterprises to Overcome Cloud Adoption Challenges appeared first on Actian.


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Author: Dee Radh

How Your Peers are Experiencing their Journeys to the Cloud

According to new customer research from Actian, “Data Analytics Journey to the Cloud,” over 70% of companies are mandating that all new data analytics applications must use cloud-based platforms. Our research reveals many good reasons why the rush to the cloud is on. It also shows that organizations can run into cloud migration roadblocks, that prevent them from realizing the full potential of running their data analytics in the cloud.

Read our eBook to get insights from 450 business and technical leaders across industries and company sizes to improve your chances of a smoother cloud journey. Here are a few highlights of what these leaders shared on their cloud migration:

  • Over 60% of companies measure the impact of data analytics on their business.
  • Data privacy is the top challenge facing companies transitioning to the cloud.
  • More than half of companies say that scaling their business growth is a major challenge and are using cloud-based data analytics to address this.
  • Customer 360 customer analytics is the leading use case for companies.
  • Over 50% of companies are using cloud-based analytics to measure and improve customer experience key performance indicators (KPIs).
  • More than half of companies use data analytics to address their talent challenges.
  • Over 50% of companies use cloud-based data analytics to impact their employee experience and talent management KPIs.

Making your Cloud Migration Easier

Our research provides additional details that can help you become more confident in your cloud migration, improve planning, and better leverage cloud resources by understanding how other organizations approach their migration. If you’re already in a cloud, multi-cloud, or hybrid environment, you can use insights in our eBook to modernize applications, business processes, and data analytics in the cloud.

Register for our eBook to find out more about:

  • Leading Drivers of Cloud Transitions
  • Data Analytics Challenges and Cloud Migration Friction Points
  • Top Cloud-Native Technologies in Operation
  • Most Common Real-World Analytics Use Cases
  • How to Deliver New Capabilities.

You might also want to sign up for a free trial of the Avalanche Cloud Data Platform. You’ll discover how this modern platform simplifies how you connect, manage, and analyze your data.

The post How Your Peers are Experiencing their Journeys to the Cloud appeared first on Actian.


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Author: Teresa Wingfield

7 Steps to Leveraging Segment Analysis and Predictive Analytics to Improve CX

Today’s customers expect a timely, relevant, and personalized experience across every interaction. They have high expectations for when and how companies engage with them—meaning customers want communications on their terms, through their preferred channels, and with personalized, relevant offers. With the right data and analytics capabilities, organizations can deliver an engaging and tailored customer experience (CX) along each point on the customer journey to meet, if not exceed, expectations.

Those capabilities include segment analysis, which analyzes groups of customers who have common characteristics, and predictive analytics, which utilizes data to predict future events, like what action a customer is likely to take. Organizations can improve CX using segment analysis and predictive analytics with the following steps.

Elevating Customer Experiences Starts with Seven Key Steps

Use a Scalable Data Platform

Bringing together the large volumes of data needed to create customer 360-degree profiles and truly understand customers requires a modern and scalable data platform. The platform should easily unify, transform, and orchestrate data pipelines to ensure the organization has all the data needed for accurate and comprehensive analytics—and make the data readily available to the teams that need it. In addition, the platform must be able to perform advanced analytics to deliver the insights necessary to identify and meet customer needs, leading to improved CX.

Integrate the Required Data

Unifying customer data across purchasing history, social media, demographic information, website visits, and other interactions enables the granular analytic insights needed to nurture and influence customer journeys. The insights give businesses and marketers an accurate, real-time view of customers to understand their shopping preferences, purchasing behaviors, product usage, and more to know the customer better. Unified data is essential for a complete and consistent customer experience. A customer data management solution can acquire, store, organize, and analyze customer data for CX and other uses.

Segment Customers into Groups

Customer segmentation allows organizations to optimize market strategies by delivering tailored offers to groups of customers that have specific criteria in common. Criteria can include similar demographics, number of purchases, buying behaviors, product preferences, or other commonalities. For example, a telco can make a custom offer to a customer segment based on the group’s mobile usage habits. Organizations identify the criteria for segmentation, assign customers into groups, give each group a persona, then leverage segment analysis to better understand each group. The analysis helps determine which products and services best match each persona’s needs, which then informs the most appropriate offers and messaging. A modern platform can create personalized offers to a customer segment of just one single person—or any other number of customers.

Predict what each Segment Wants

Elevating CX requires the ability to understand what customers want or need. With predictive analytics, organizations can oftentimes know what a customer wants before the customer does. As a McKinsey article noted, “Designing great customer experiences is getting easier with the rise of predictive analytics.” Companies that know their customers in granular detail can nurture their journeys by predicting their actions, and then proactively delivering timely and relevant next best offers. Predictive analytics can entail artificial intelligence and machine learning to forecast the customer journey and predict a customer’s lifetime value. This helps better understand customer pain points, prioritize high-value customer needs, and identify the interactions that are most rewarding for customers. These details can be leveraged to enhance CX.

Craft the Right Offer

One goal of segment analysis and predictive analytics is to determine the right offer at the right time through the right channel to the right customers. The offer can be recommending a product customers want, a limited time discount on an item they’re likely to buy, giving an exclusive deal on a new product, or providing incentives to sign up for loyalty programs. It’s important to understand each customer’s appetite for offers. Too much and it’s a turn off. Too little and it may result in missed opportunities. Data analytics can help determine the optimal timing and content of offers.

Perform Customer Analytics at Scale

Once customers are segmented into groups and organizations are optimizing data and analytics to create personalized experiences, the next step is to scale analytics across the entire marketing organization. Expanding analytics can lead to hyper-personalization, which uses real-time data and advanced analytics to serve relevant offers to small groups of customers—or even individual customers. Analytics at scale can lead to tailored messaging and offers that improve CX. The analytics also helps organizations identify early indicators of customers at risk of churn so the business can take proactive actions to reengage them.

Continue Analysis for Ongoing CX Improvements

Customer needs, behaviors, and preferences can change over time, which is why continual analysis is needed. Ongoing analysis can identify customer likes and dislikes, uncover drivers of customer satisfaction, and nurture customers along their journeys. Organizations can use data analytics to continually improve CX while strengthening customer loyalty.

Make Data Easily Accessible

To improve CX with data and analytics, organizations need a platform that makes data easy to use and access for everyone. For example, the Avalanche Cloud Data Platform offers enterprise-proven data integration, data management, and analytics in a trusted, flexible, and easy-to-use solution.

The platform unifies all relevant data to create a single, accurate, real-time view of customers. It makes the customer data available to everyone across marketing and the business who needs it to engage customers and improve each customer experience.

Related resources:

6 Predictive Analytics Steps to Reduce Customer Churn

7 Ways Market Basket Analysis Can Make You More Money

How Application Analytics Can Optimize Your Customer Experience Strategy

The post 7 Steps to Leveraging Segment Analysis and Predictive Analytics to Improve CX appeared first on Actian.


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Author: Brett Martin

How Banks Can Use Analytics to Stay Out of the Headlines

Financial institutions are making headlines around the world. There’s no shortage of press coverage on the recent collapse of Silicon Valley Bank and Signature Bank in New York, and there seem to be mounting fears about the overall health of the banking industry. While it is too early to know how these failures will impact the broader economy, regional banks are certainly coming under the spotlight.   

In times of uncertainty, meeting the hunger for quantitative data analytics becomes increasingly important. Financial institutions face various challenges, including economic uncertainty, changing customer behavior, and regulatory pressures. These changing conditions require banks to have trusted data and make decisions in real-time – before changing conditions can cause existential harm. By using data analytics, banks of all sizes can gain better insights into their customers, markets, and operations – and, most importantly – respond to changing conditions and understand their risk. 

Data Analytics Provide Insights into Fast-Changing Market Conditions  

Economic conditions can change rapidly, and banks need to be able to adapt quickly to stay competitive. Analytics can help banks to better understand economic trends and to make more informed decisions about lending and risk management. 

For example, banks can use predictive analytics to identify borrowers who are at high risk of default and give banks the insights needed to adjust their lending practices to maintain a risk-balanced portfolio. Banks can identify patterns and develop more accurate risk models and lending rates by analyzing customer data, such as credit scores, payment histories, and employment histories. This type of insight can help reduce exposure to high-risk borrowers. 

Understanding Evolving Customer Behaviors  

Another challenge that banks face in uncertain times is changing customer behavior and sentiment. Many factors can influence customer behavior, including economic conditions, technological advancements, and changing consumer preferences. Banks need to understand these changes, then adapt their products and services to meet the evolving needs of their customers.  

Analytics can help banks to gain insights into customer behavior by analyzing customer data, such as transaction histories, account balances, and demographic information. By identifying patterns in customer behavior, banks can develop more targeted marketing campaigns, offer personalized products and services, and improve customer retention rates. They can also identify when customers may be in trouble due to a change in finances, such as a job loss, that could impact their ability to repay their loans.

Banks can also use customer segmentation to group customers based on their behavior and preferences. This allows banks to offer targeted products and services to specific customer groups, such as retirees, small business owners, or millennials. By tailoring their products and services to the needs of specific customer segments, banks can improve customer satisfaction and loyalty. Retaining loyal and low-risk customers can help offset losses caused by unexpected economic and geo-political changes. 

Managing Risk Requires Analytic Insights  

In the wake of the collapse of two mid-tier banks, there is a lot of discussion around new regulations that may be needed to prevent future failures. There is an expectation that banks, especially those with under $200 billion in assets, will face increased regulatory requirements. Any new regulations will likely increase complexity and costs for banks and their customers. Strengthening operation analytics can help banks to comply with regulatory requirements by providing insights into their operations and risk management practices. 

Using analytics to manage risk, understand customer behavior, and comply with regulatory requirements can help banks of any size get in front of unforeseen market conditions. Mid-tier banking institutions need to learn from the Silicon Valley Bank experience by implementing robust risk management frameworks and increasing loyalty with their best customers. Having a data-driven approach to things like creditworthiness, liquidity, market volatility, and operational risks will allow both banks, and our economy, to weather unpredictable conditions.  

 

 

 

 

 

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Author: Traci Curran

How to Use Data to Get More Visibility into Your Supply Chain

Supply chains have undergone—and continue to experience—major changes and disruption. Worker shortages, rapidly changing customer demands, logistics problems, transportation bottlenecks, and other factors have all contributed to challenges. Even sales patterns that used to be easy to predict, such as those based on holidays and seasonal buying, have become much harder to understand, amplifying the need for visibility across the entire supply chain. 

Business and consumer needs change faster than ever, which has a ripple effect across supply chains that are trying to keep up. On top of this, global supply chains have become increasingly complex, making them more susceptible to delays caused by everything from inclement weather to shipping problems to raw materials shortages.  

Keeping the supply chain moving without interruption places new demands for data and analytics to provide visibility and insights. A supply chain that’s driven by a modern approach to data and analytics enables new benefits, such as improved operations, enhanced demand forecasting, increased efficiencies, reduced costs, and better customer experiences.   

Supply Chain Analytics Keep Modern Supply Chains Running 

Data that can provide visibility into supply chains is coming from traditional, new, and emerging sources. This includes enterprise resource planning and point of sale systems, a growing number of internet of things (IoT) devices, inventory and procurement solutions, and more.  

Customer-centric supply chains integrate additional data to better understand the products and services consumers want. This entails data across social media, purchasing histories, and customer journeys to have insights into customer behaviors and sentiment.  

Supply chain analytics and enterprise data management capabilities are needed for organizations to know where their products and materials are at any moment and identify ways to optimize processes. These capabilities, for example, allow companies to track and trace products—from parts to sub-assemblies to final builds—as they move from one location to another through the supply chain until they arrive at their final destination. That destination could be a retail store or a customer’s front doorstep.  

Supply chain visibility helps organizations minimize risk while identifying opportunities, such as improving planning to avoid higher cost next-day shipping to meet tight timeframes. Better planning allows companies to use less expensive shipping options without causing unexpected downtimes in factories.  

Visibility is also essential for building resilience and agility into the supply chain, allowing the business to pivot quickly as customer needs change or new trends emerge. The enabler of visibility, and for insights delivered at every point across the end-to-end supply chain, is data. When all relevant data is brought together on a single platform and readily available to all stakeholders, businesses not only know where their parts, components, and products are, but they can proactively identify and address potential challenges before they cause delays or other problems.   

A Growing Need for Supply Chain Resilience  

Although companies need a resilient supply chain, most are not achieving it. According to “Gartner Predicts 2023: Supply Chain Technology,” by 2026, 95% of companies will have failed to enable end-to-end resiliency in their supply chains. “Due to the last few years of major and minor supply chain disruptions, many companies are looking to drive more resiliency into their supply chains,” according to Gartner. “They see this as a key means to help them buffer against the impacts of these ongoing disruptions more effectively.” 

Improving resiliency requires the business to move from analysis on basic forecasting data to connecting and analyzing all data for real-time insights that produce more accurate and robust forecasts, uncover opportunities to improve sustainability, and meet other supply chain goals. The insights help organizations identify macro- and micro-level issues that could impact the supply chain—and predict issues with enough time for the business to proactively respond.  

Manual processes and outdated legacy systems that won’t scale to handle the data volumes needed for end-to-end insights will not give organizations the resiliency or visibility they need. By contrast, a modern cloud data platform breaks down silos to integrate all data and can quickly scale to solve data challenges.  

This type of platform can deliver the supply chain analytics and enterprise data management needed to reach supply chain priorities faster. For example, manufacturers can know where raw materials are in the supply chain, when they’re due to arrive at a facility, and how a change in transportation methods or routes can impact both operations and profitability. Retailers can know when items will be available in warehouses to meet customer demand, fill orders, and nurture customer journeys.  

Easily Connect, Manage, and Analyze Supply Chain Data 

Organizations that have the ability to bring together data from all sources along the supply chain and perform analytics at scale can gain the visibility needed to inform decision making and automate processes. With the right approach and technology, organizations can turn their supply chain into a competitive advantage. 

The Avalanche Cloud Data Platform makes data easy. It simplifies how people connect, manage, and analyze their data to modernize and transform their supply chain. With Avalanche’s built-in data integration, businesses can quickly build pipelines to ingest data from any source. Anyone in the organization who needs the data can easily access it to make informed decisions, gain insights, expand automation, and optimize it for other supply chain needs.  

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Author: Brett Martin